Cookie Policy

To comply with the Privacy and Electronic Communications Regulations (cookie law) and General Data Protection Regulations (GDPR), we periodically conduct a Cookie Audit of our website. This Cookie Audit was last updated on 10 April 2021.

Our website uses a number of cookies to store data on our visitor's computers.  For more information about managing cookies, please see http://www.aboutcookies.org/.

How we gain your consent before creating cookies

When you first access our website we present you with the ability to decide which cookies you agree to being created. Your preference will be stored in a cookie so that we can remember your preference across visits and don't have to ask you on each visit for your preference.

Cookies created by this website

Based on which cookies you opt in to allow to be created, a number of cookies will be created for 3rd party services we use. This includes our booking system: Timely, analytics program: Google Analytics and marketing platforms: Facebook and Linkedin.

The cookies we create are categorised into Necessary, Analytics and Marketing cookies.

Should we use any additional 3rd party services we will update the cookie policy with the cookies that are  created.

Necessary Cookies

There are cookies we need to create to support the functionality of the website and to ensure your data is secure. Without these cookies the website would not function correctly or your data may be at risk.

We use a 3rd Party Service for booking appointments and managing your appointments. This service is called Timely and Timely creates cookies for the same necessary purposes; to manage your account security and support the booking functionality.

By using this website we will assume you are ok with the creation of these necessary cookies. If you do not want to accept these necessary cookies, please do not use our website.

NEWSESSID: Session cookie created by the website to secure the webite contact form from CSRF attacks and to protect the contact form from spam and abuse.

cookies: this cookie stores your cookie optin preferences so we do not have to ask you on each visit which cookies you opt in to. It will store your cookie preference, such as 'anl' for analytics cookes and 'ads' for marketing cookies.

Analytics Cookies

We use Google Analytics to track how our website visitors use our website, to find out where they came from and to report on the performance of our marketing campaigns.

No Personally Identifiable Information is passed to Google Analytics, which would be a breach of their usage terms & conditions. The data collected is aggregate and anonymous information.

For more information how how Google may process your data please refer to Google's Privacy Policy for Google Analytics.

We don't share the data that Google Analytics collects, and we don't believe that our use of Google Analytics is privacy-intrusive. We use the data that is collected in the following ways:

  • to report, in aggregate, how our visitors find and use our website;
  • to understand overall visitor behaviour; and
  • to inform how we update and improve our website.

Google Analytics cookies are created if you opt in to receiving Analytics cookies.

Cookies created by Google Analytics are:

_ga: is used to identify unique users and expires after two years.

_gat: is used to throttle the request rate and it expires after one minute

_gid: is used to identify the user and expires in 24 hours

LinkedIn

We have added a snippet of code on our website that helps us optimize our Linkedin campaigns, retarget website visitors, and learn more about our audiences originating from Linkedin.

The LinkedIn Insight Tag enables the collection of data regarding members' visits to our website, including the URL, referrer, IP address, device and browser characteristics (User Agent), and timestamp. The IP addresses are truncated or (when used for reaching members across devices) hashed, and members' direct identifiers are removed within seven days in order to make the data pseudonymous. This remaining pseudonymized data is then deleted within 180 days.

LinkedIn does not share the personal data with us, it only provides reports and alerts (which do not identify you) about the website audience and ad performance. LinkedIn also provides retargeting for website visitors, enabling us to show personalized ads off its website by using this data, but without identifying the member. Linkedin also use data that does not identify you to improve ad relevance and reach members across devices. LinkedIn members can control the use of their personal data for advertising purposes through their account settings.

Marketing Cookies

Facebook

We use Facebook for social marketing purposes. Facebook tracking has been installed so that we can understand how our facebook marketing is performing.

If you accept marketing cookies, the facebook tracking pixel code will be used on the website and will track user information.

Cookies created by Facebook are:

_fcp: When the Facebook pixel is installed on a website, and the pixel uses first-party cookies, the pixel automatically saves a unique identifier to an _fcp cookie for the website domain if one does not already exist.

_fbc: When a user clicks on an ad on Facebook, the link sometimes includes a fbclid query parameter. When the user lands on the target website, if the website has a Facebook pixel that uses first-party cookies, the pixel automatically saves the fbclid query parameter to an _fbc cookie for that website domain.

Other cookies

From time to time we may use additional external services on our website which may create cookies on your device. As we add new services or make changes that use cookies, we will update this cookie policy with the details. 

If you have any concerns about the cookies we create or the way we aim to attain consent from you, please contact us and we'll be happy to answer your questions.