Disclaimer and our Terms & Conditions

Fire and Ice Limited: Disclaimer and our Terms and Conditions

This page contains important information: (i) a Disclaimer which you will need to read thoroughly and agree to before we can provide any of our services or make our facilities available to you, and (ii) our terms and conditions which cover our use of our facilities, and the provision of services to you. If you have any questions or wish to discuss further, Fire and Ice would be happy to talk you through this information. 

IMPORTANT NOTICE

Cryotherapy, Ozone Therapy, Thermotherapy and wellbeing consultations and advice, carry with them risks that we cannot entirely eliminate. These include the risk of personal injury as set out in the disclaimer which we ask that you sign prior to your appointment. This will be emailed to you once you have made a booking, or you can sign at our facilities before your appointment. If you have any questions or are uncertain about anything, please feel free to contact us using the details set out below or visit here on our page to find out more about suitability for our facilities. We are always happy to answer any questions or discuss any concerns you have.  

Use of our facilities:

• You are responsible for using our facilities safely and as directed. You must behave  sensibly and follow any safety instructions so as not to hurt or injure yourself or others.
• You must follow any safety warnings or instructions displayed or given to you by a member  of staff of Fire and Ice.
• We are not qualified to express an opinion that you are fit to safely participate. You must  obtain professional or specialist advice from your doctor before participating.
• In the absence of any negligence or other breach of duty by us, we are not responsible for  any theft, damage, destruction or loss of your property or belongings while using our  facilities.
  In the absence of any negligence or other breach of duty by us, using our services are entirely at your risk.

IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THIS STATEMENT. IF THERE IS ANY TERM THAT YOU DO NOT UNDERSTAND, THEN PLEASE DISCUSS IT WITH US.

To see more about how your information is processed by us, please visit our Privacy Policy.  

Fire and Ice Limited: Terms and Conditions for use of our facilities services 

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we provide our services to you.

1.2 Why you should read them. Please read these terms carefully before you place an order with us or book an appointment. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us  to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Fire and Ice Limited, a company registered in England and Wales. Our company registration number is 12883396 and our registered office is at Rushing Beck, Moor Lane, Ilkley, England, LS29 7AW.

2.2 How to contact us. You can contact us by telephoning our consumer service team at 07770 851053 or by writing to us at enquiries@thisisfireandice.co.uk or the address at 2.1 above.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the services, which we will also confirm in writing to you through our booking provider or through an email, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for.

3.3 Your order number. We will assign an order or reference number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK. Our website and services are solely for the promotion of our services in the UK.

4. Your rights to make changes

4.1 If you wish to make a change to the services please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

5. Our rights to make changes

5.1 Minor changes to the services. We may change the services:

(a) to reflect changes in relevant laws and regulatory requirements; and/or

(b) to implement minor technical adjustments and improvements.

5.2 More significant changes to the services and these terms. In addition, as we informed you in the description of the services, we will notify you of any changes to the services and you may then contact us to end the contract and receive a full refund before the changes take effect:

6. Providing the services

6.1 Your appointment. We will supply the services to you on the date of your confirmed appointment.

6.2 We are not responsible for delays outside our control which means we have to postpone or cancel your appointment. If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. This includes things like government imposed lockdowns. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received (subject to the cancellation provision below).

6.3 What will happen if you do not provide required information to us. We will need certain information from you so that you can use our services, for example, medical and health data and certain special category data to assess your suitability to use our services. Please see the suitability section on our website for more information on our services and when it is not appropriate for you to use them. You will need to sign the disclaimer as part of this pack in order to receive our services. If you do not, within a reasonable time of us asking for it, provide us with this information, you provide us with incomplete or incorrect information, or you do not wish to sign the disclaimer, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it, and not signing the disclaimer which is a requirement for use of our services.

6.4 Reasons we may cancel your appointment. We may have to cancel or postpone your appointment to:

(a) deal with technical problems or make minor technical changes;

(b) update our premises including the (Cryotherapy and Ozone Sauna) to reflect changes in relevant laws and regulatory requirements; and/or

(c) make changes to our premises as requested by you or notified by us to you (see clause 5).

6.5 Your rights if we cancel your appointment(s). We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. If we have to suspend the services and your appointment is cancelled, you will not pay for services while they are suspended. We will refund any sums you have paid in advance for services not provided to you unless you would like to reschedule your appointment in which case the monies you have pre-paid will be used as a credit towards the new appointment.

6.6 We may also cancel your appointment(s) if you do not pay. If you do not pay us for the services when you are supposed to (see clause 10.4), we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of our services. We will not suspend the services where you dispute the unpaid invoice. We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see clause 10.4).  

7. Cancellation Policy

7.1 You can cancel your appointment without incurring the full charge up to 72 hours before your scheduled appointment. However, our deposit of 50% is non-refundable and if you cancel your appointment you will not be able to get this back.

7.2 If you cancel your appointment after this period, the contract will end immediately but you will be liable for the full purchase price. If we have taken payment already, you will not be refunded.  

8. Our rights to end the contract

8.1 We may cancel your appointment and future appointments if:

(a) you do not make any payment to us when it is due (including the 50% non-refundable deposit);

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example the health data referred to in our disclaimer; or

(c) you notify us of a health or medical condition which makes you ineligible to use our services.

8.2 We may stop providing the services. We may write to you to let you know that we are going to stop providing the services. We will let you know promptly of our stopping the services and will refund any sums you have paid in advance for services which will not be provided.

9. If there is a problem with the services

9.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by telephoning us at 07770 851053 or by writing to us  at enquiries@thisisfireandice.co.uk or the postal address at 2.1 above. Alternatively, please speak to one of our staff at the premises when you attend your appointment.

9.2 Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:  

• you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
• if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
• if you haven't agreed a time beforehand, it must be carried out within a reasonable time.

9.3 Our guarantee in addition to your legal rights. We offer the following goodwill guarantee which is in addition to your legal rights (as described in clause  9.2) and does not affect them. In the unlikely event there is any defect with the services:

(a) if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you we will refund the price you have paid for the services.

(b) in all other circumstances we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can. If we fail to remedy the defect by this deadline we will refund the price you have paid for the services.

10. Price and payment

10.1 Where to find the price for the services. The price of the services (which includes VAT) will be the price set out on or website and as confirmed in your order confirmation. We use our best efforts to ensure that the prices of services advised to you are correct. However please see clause

10.3 for what happens if we discover an error in the price of the services you order.

10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service's correct price at your order date is higher than the price stated in your order confirmation, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.

10.4 When you must pay and how you must pay. You must make a non-refundable advance payment of 50% of the full price of the Services at the time of booking, with the remainder payable immediately before your appointment. If you do not make any payments to us by the due date, you will not be able to take your appointment. If you do not turn up to your appointment, Fire and Ice reserves the right to keep your deposit. Please see our cancellation policy for further details.

11. Our responsibility for loss or damage suffered by you

11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, we are not responsible for any loss or damage that is not foreseeable, and we ask that you draw close attention to the disclaimer in this documents pack before using our services. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us when booking your appointment.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.

12. How we may use your personal information

12.1 How we will use your personal information. We will use the personal information you provide to us  to:

(a) provide the services;

(b) process your payment for such services; and

(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.

12.2 Please see our Privacy Policy for full details on how we process your personal data.

13. Other important terms

13.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

13.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.

13.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you fail to pay and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

13.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.